Terms of Sale

Artisancoutelier.com (hereinafter referred to as "The Site") is published by the Company SAVILE, SARL with a capital of 5,000 euros, whose Head Office is in Clermont-Ferrand (France), identified the Register of Commerce in Clermont-Ferrand under the n° 749 993 200 (hereinafter called "the SAVILE Company"). All orders placed on this website are subject to these terms and conditions. The Company SAVILE, SARL reserves the right to modify or change at any time, the version of the terms and conditions applicable to any transaction being that appearing online on www.artisancoutelier.com site at the time of the order.

1. The Customer

The Customer declares to be an individual, aged at least 18 years old with legal capacity or holds parental authorization to place an order on the site. When recording personal data of the Customer in the "my account" section, the Customer should verify the accuracy and completeness of the required data submitted. In case of error regarding the address of the recipient, the SAVILE Company shall not be liable for failure to deliver the product. The SAVILE Company has the right to cancel any order with an IP address of the client is domiciled in a country different from the billing address and / or delivery.

2. Products

The products offered for sale are described on the Site. The SAVILE Company takes great care in the presentation and description of these products to best meet the Customers expectations in terms of information. It might be that non-subtantial errors may appear on the Site, which the Client acknowledges and accepts. In any case, in case of non-compliance of the product delivered to its description on the Site, the Customer may either exercise his right of withdrawal, or implement the guarantee of conformity of SAVILE which will, where appropriate, either exchange or refund the pricem that was charged (in whole or in part).

3. The Order

Taking orders on the Site is subject to the procedure established by the SAVILE Company embodied in a series of steps that the client must follow to validate the order. The customer will have the opportunity, before confirming his order, to check the details thereof and the total price. He will be able to correct any errors, before confirming and expressing his acceptance. Every order confirmed by the Customer is equivalent to a contract of sale and acceptance of all the provisions hereof.

The SAVILE Company will refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or violate the provisions hereof.

In such case, the SAVILE Company will inform the Customer by emaiyl. If the Customer refuses to correct the erroneous information or contrary to the general terms of sale, the SAVILE Company will have the right to not process the order.

A confirmation email summarizing the order (product, price, availability, quantity, etc.) will be sent to the customer by the SAVILE Company. The Customer formally accepts the use of electronic mail by the SAVILE Company to confirm the content of the order. In any case, formal invoices are delivered upon delivery.

4. Prix et Modalités de paiement

4.1. Pricing

The prices of our products are indicated in euros including all taxes (VAT and other taxes), excluding postage. All orders are payable in Euros. The total price of the order (taxes and shipping included) is shown in the cart.

For non-EU country, the price is quoted without taxes. It will add any customs duties and value added taxes applicable to the country where the goods are imported. These fees are paid directly to the carrier at the time of delivery. There will be no returns accepted for non-payment of customs duties.

The SAVILE Company reserves the right to modify its prices at any time but the products will be invoiced based on rates applicable at the time of the order registration, subject to availability. The products remain the property of the SAVILE Company until full payment of the price is completed.

4.2. Payment Method

Products are payable on the day of the order. The Payments are made either by:

  • Credit card: the Client accesses a dedicated area provided by a tier-one commercial bank, which provides security for the registration of the payment order. In this regard, the Customer expressly acknowledges that the disclosure of his credit card number to the SAVILE Company is authorized to debit his account in relation to the product he ordered

  • Bank wire: the Client transfers to amount of the order to the Bank Account of Artisan Coutelier opened at Crédit Agricole


  • Secured Transaction by Paypal

  • Cheque: If paying by check, it must be issued by a French domiciled bank. The cashing of the check is performed upon receipt at the following address:


       Place de la Mairie

       63250 VISCOMTAT


4.3. Validation of the transaction

The data recorded and stored by the SAVILE Company constitute a proof of the order and of all the past transactions. The data recorded by the payment system constitutes a proof of the financial transactions. A copy of ID must be communicated to the SAVILE Company for any purchase exceeding 700 euros.

5. Delivery

Shipping is made to the delivery address specified by the Customer, provided that it must be the home address of the client or of any other individual of his choice. Delivery cannot be performed either in hotels or PO boxes. The customer must ensure the completeness and accuracy of the delivery information such as: street number, building, stairs, access codes, etc.

The timeframe mentioned is indicative, corresponding to the average processing & delivery time. The SAVILE Company shall not be liable for any consequences due to delayed delivery of the post office and shipping companies.

A damaged parcel should be refused upon receipt. The customer is responsible for checking the general appearance of the parcel and the conformity of the products delivered before signing the delivery order. Defect or non-conformity related to the delivery must be indicated on the delivery order and signed by the Customer. Comments should be made at the delivery of products in the event of unappropriate quantities or when the parcel contains products that were heavily damaged. An improper deliver must be notified to the shipping company as weel as to the SAVILE Company, by any means, within 8 days following the receipt of the product.

6. Cancellation Right

Under Article L121-16 of the Consumer Code, the Customer has a right of withdrawal he can exercise without reason, within 7 days from the delivery of the order. This right will be exercised by returning the products in good condition and in their original packaging, along with the order number to the following address:


Place de la Mairie



The SAVILE Company shall reimburse the Customer any sums already paid, less any shipping costs, under the conditions referred to in the following Article 7.

7. Refund

Refunds of products in the cases referred to in Articles 2 and 6 will be made by the SAVILE Company within a maximum period of 30 days after the receipt of such products. Reimbursement will be made according to the same method of payment chosen by the customer at time of order or by the delivery of a voucher.

8. Responsibility

The products offered by the SAVILE Company comply with the French legislation. We shall not be engaged in case of non-compliance with the legislation of the country where the goods are delivered. It is up to the buyer to check with local authorities the possibilities of importation or use of the products he intends to order on the Site. The photographs and texts illustrating the products presented are not contractual. Accordingly, the liability of the SAVILE Company shall not be engaged in case of error in any of these photographs or one of these texts. The SAVILE Company cannot be held liable for breach of contract in case of stock shortage or unavailabilit, force majeure, disruption or total or partial strike of postal services and means of transport and / or communications, flood, fire. The SAVILE Company will not be liable for any damages linked to the above, or to operating loss, loss of profit, loss of opportunity, damages or expenses.

9. Warranties

In addition to the legal guarantee against hidden defects, the SAVILE Company guarantees most of his knives for life, except for products that have been disassembled (1), damages, failures or defects due to external causes or due to improper day to day use (2), damages due to corrosion, oxydation and lack of maintenance (3).

10. Applicable Law

Any order implies the full acceptance by the Customer of these terms and conditions of sale. These terms and conditions are governed by French Law. In case of dispute, the French courts will be the competent jurisdiction. In case of problem or complaint in relation to an order, the Customer can call Customer Service to find an amicable solution.